Customer Service

No time to surf the web looking for the information and guidance you need? No problem.  Zoara has a team of highly trained and Certified Gemologists, diamond specialists and jewelry experts just a phone-call, e-mail, or live-chat away, waiting to assist you.

At Zoara we understand that you're not just buying a piece of jewelry, you're making a purchase of sentimental value. You can feel confident knowing that our customer service representatives are not salespersons looking to make the highest sale, but rather vital sources of professional knowledge ready to work with you according to your needs.

Call Or Email Us
See the Contact Us page to get in touch with us via email or phone. If you prefer that we contact you, please fill out our Information Request Form on our Contact Us page and a customer service representative will contact you shortly.


Live Chat
Zoara is proud to offer a Live Chat service to help answer your questions in real time. Our live chat representatives are trained and certified professionals ready to answer any questions you have regarding a product or your online shopping experience. Operating hours: 7am-5pm (PST) Monday-Friday. To start a chat with one of our online customer support representatives: Begin Live Chat.

Customer Service Team

Dan Lax
Dan Lax
Jewelry Expert

Dan is a self-proclaimed diamond jewelry geek.  He has been staring at rocks since he was a kid, but it his 10th grade chemistry class awakened his love for precious stones when he learned about the phenomenal dense carbon structure of the diamond.  With an undergraduate degree in Earth Sciences, Dan continues to explore the world of precious stones and diamonds in the jewelry sector.
Shawn Wells
Shawn Wells
Jewelry Expert

Shawn hails from a long line of jewelry experts.  His father worked for years as a diamond cutter and polisher abroad, opening his own fine jewelry store when he moved to the states.  Shawn has learned everything he knows about jewelry from his father and hopes to continue contributing the diamond and fine jewelry industry. 
Ruth Berger
Ruth Berger
Jewelry Expert

Ruth Berger grew up in Manhattan, right by the diamond district.  After she graduated from City College, she found a job working on West 47th Street and really learned what the diamond trading business was all about.  After 10 happy years in the business, she decided to start making her own jewelry.  She now makes gold and silver jewelry as a pastime and spends her days helping customers like you make informed decisions about their jewelry. 
Melodie Landet
Melodie Landet
Jewelry Expert

Melodie has years of experience playing dress up with her mother's pearl strands and gold bracelets.  She's been a jewelry lover from the very beginning and knew from a very young age that she wanted to pursue jewelry fashion and jewelry design. Melodie is finishing up her degree in Jewelry and Accessory Design and Repair and is happy to help you find the piece of jewelry that will really, truly speak to you.
Jon Mallie
Jon Mallie
Jewelry Expert

Jon's career has taken a number of strange turns, and somehow after starting college in a Pre-Med track, he ended up working in gemology.  Jon has experience working in several jewelry retail stores in his home town of Baltimore before he joined the Zoara team.  
Andy Williams
Andy Williams
Customer Service & Sales Manager

Andy Williams has found his way into the wonderful world of diamonds and jewelry by a stroke of luck.  His real area of expertise is customer service, business and sales. Andy is dedicated and committed to providing all of his customers with the most pleasant, comfortable, efficient and expert customer service possible.  I may be old-fashioned, but I still believe that "the customer is always right".  
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This site is just totally classic. If you're looking to buy quality jewelry then I highly recommend this site. Their products are always amazing.