Making the Purchase

Making The Purchase - The Essentials

When shopping for your future wedding or engagement ring it's important to know what to expect from your jeweler. You want to make sure that you are making a safe, quality purchase from a jeweler you can trust. Below you'll find a list of services you should expect both your local and online jeweler to support or offer.

View Zoara's exquisite Diamond Engagement Rings and Wedding Rings.

Customer Service

You should feel that your jeweler is providing you with as much information and assistance as possible. Ask questions and expect answers. Zoara has professional Customer Service representatives available and ready to answer all of your diamond and jewelry questions. We pride ourselves on our exceptional customer service and invite you to Contact Us. Whether you have a question about your online shopping experience with Zoara, or a general inquiry about Precious Metals, we're here to help.

Diamond Certification

All high quality diamonds should be sold with a Diamond Grading Report. This report is proof that your diamond has been evaluated and analyzed by a Certified Gemologist and attests to the characteristics and quality of your diamond. The AGS and the GIA are the two most prominent American laboratories that issue these certifications. Read more about Diamond Certification.

Appraisal

A diamond appraisal is a professional evaluation of a piece of diamond jewelry that results in a document reporting the estimated retail value of the piece. Insurance companies use this information to determine coverage in case of theft, loss or damage. Although not all jewelry retailers sell pre-appraised items, they should always direct their customers to local and reliable appraisers. Because accidents do happen, we recommend that that you have your diamond or diamond jewelry appraised and insured. Read more about Diamond Appraisals and learn about Zoara's complementary appraisal for any items exceeding $1,500 in value.

Return Policy

When you buy a fine ring you're making a big purchase. If the ring does not meet your expectations for whatever reason, you want to be sure you can return it. Zoara is glad to offer a 45 day money back or exchange return policy. Visit our Return Policy  page for details, or contact one of our Customer Service representatives.

Services/Warranty

Many jewelers offer free or discounted jewelry cleanings, repairs and maintenance. Be sure to ask your jeweler what services, if any, they offer with the purchase and how long the offer stands. Please visit our Warranty page to learn more about Zoara's warranty policy.