Shipping Policy

Zoara is committed to processing and delivering your orders in the most efficient and convenient way possible. Please review our shipping policies as outlined below. Should you have any questions or concerns please feel free to contact our Customer Service department.

  • Processing and Shipping Times

    Zoara offers free shipping on all orders within the United States, Canada, Australia, the UK,  Hong Kong, and New Zealand. For other international destinations, please see our International Shipping policy.

    Most items are typically shipped within 2-7 business days, depending on your preferred shipping method.

  • Shipping to an Alternate Address

    Should you wish to ship your order to an address that differs from the billing address on your credit card, you must ensure that your credit card company has a record of that alternate address. To maximize security, our customer service team will ensure the authenticity of your billing and shipping address with your credit card company. For this purpose, we may request that you send us a copy of your photo ID and the credit card used for the purchase, so that we may verify that you are indeed the cardholder. To protect your privacy, cover the 8 middle digits on your the credit card. Please understand that these security measures are for your own protection.

    To expedite the shipping process, fill out your billing and shipping information at Checkout once you are certain that your credit card company has both addresses on record.

Please Note
  • Zoara cannot ship any orders to a P.O. Box

  • All orders shipped to an APO/FPO address are sent exclusively via the USPS


Shipping Options

 Zoara is proud to offer Free FedEx (FedEx) and USPS Shipping (USPS).To provide our customers with the most efficient and secure shipping, all orders are shipped by one of the following methods:

  • USPS Priority: Domestic Orders up to $400. Domestic order ships in 2-3 business days (M-F)

  • FedEx 2Day: Domestic Orders up to $1500. Domestic order ships in 2 business days (M-F)

  • FedEx Priority Overnight: Domestic Orders over $1500. Domestic order ships in 1 business day (M-F). 

 

Please note that expedited FedEx Priority Overnight shipping is available for orders below $1500 upon request. A $20 shipping fee may apply.

All orders are shipped after they have been inspected and packaged.

Please note that Zoara requires a signature for all packages, regardless of their monetary value.

International Shipping

Zoara is proud to offer free international shipping on all orders under $400 via USPS Priority International* and all orders over $400 are shipped via FedEx International*(an additional $30 handling and insurance fee may apply for either shipping method). Shipping is absolutely free to the UK, Canada, New Zealand, Hong Kong, and Australia.

*Please note that transit time varies by destination.

Customers are responsible for any VAT, customs, duties or taxes levied by international authorities. Zoara suggests that you contact your country's local authorities to verify taxes and duties that apply before completing your purchase with us.

For all details relevant to international shipping, please visit our International Orders page.